Frequently Asked Questions (FAQ)
How do I set up a WiPay Business Account?
Step 1: Sign up for a FREE WiPay account using the Sign Up button on our website www.wipaytoday.com
Step 2: Add bank account details and upload associated documents using the account portal or email the supporting documents to email@example.com
NOTE: Due to Central Bank regulations, only a Business bank account in such company’s name can be added to a Business WiPay account – not a Personal bank account. (Commingling of funds)
Step 3: WiPay’s Team will verify the bank account information and documents and upgrade account once requirements are met.
Step 4: WiPay will assign a unique Developer ID to the WiPay account once account has successfully been verified.
Step 5: Business then creates their own unique Business key using the Developer tab when logged in to their account.
Step 6: Download Plugin off of WiPay’s website www.wipaytoday.com under Support – Developer “API documentation.”
Step 7: Business’ developer integrates payment gateway on to business’ website. Business key and Developer ID found under the Developer tab of the business’ WiPay account would be needed to activate the plugin. As an integrated solution, customers can pay with WiPay using:
- Credit Card
- WiPay Top Up Voucher code
- WiPay Wallet
NOTE: You will receive a confirmation notice at the end of every successful transaction! If using Sandbox mode (testing) no charges would be made.
How do I set up a WiPay Personal Account?
Step 1: Sign up for a FREE WiPay account using the Sign Up button on our website www.wipaytoday.com (There is no sign up cost)
Step 2: Upload your photo and all associated documents using your account portal or email the supporting documents to firstname.lastname@example.org
Step 3: WiPay’s Team will verify your personal account information and documents and upgrade your account once requirements are met.
Step 4: You’re ready to go!
What does KYC mean?
Know Your Customer (KYC) is a process by which financial entities obtain information about the identity and address of the customers. This is required under the rules and regulations of the Central Bank.
What is the difference between the levels of accounts? (KYC Tables)
Depending on what you need WiPay for, we have a solution for you. Level 1 allows you to sign up with WiPay and get a feel for the application and platform. Level 2 is for personal use and requires personal documentation to be submitted. Level 3 is for Merchant/Business use only and must be supported by business documentation.
Where can I buy a WiPay Top Up Voucher?
WiPay vouchers can be purchased nationwide at any WiPay Top Up Location. To use the voucher, it will cost an additional TTD$5 so be sure to purchase TTD$5 more than your desired amount on purchase!
The minimum value of a voucher that can be purchased is TTD$20. If you purchase a voucher for TTD$20, the additional TTD$5 will be deducted from this therefore the value you will end up with in your WiPay account will be TTD$15.
The maximum value of a voucher that can be purchased is TTD$3000.
How long do transactions take to process?
Payments between Merchants and customers are monitored in real time therefore transactions will appear on merchant’s transaction log in their WiPay account immediately after a successful transaction has been made.
Transfers between merchants’ WiPay account and bank account take 5 working days before it appears in Merchant’s bank account.
How do I access the money in my WiPay account?
Using the “Withdraw Money” tab on one’s WiPay Merchant Account, money can be transferred from a WiPay Account to the pre-approved Business Bank account that has been attached to the profile.
Currently, the withdrawal feature is available to transfer money to Business bank accounts ONLY. Funds that reside in an Individual’s WiPay Account can only be used to make purchases wherever WiPay is accepted.
Do I receive a WiPay card on sign up?
No. WiPay is a platform that accepts existing credit cards.
What are the transaction fees?
There is no cost to move money from WiPay Account to WiPay Account, rather there is only a fee to load money in to your WiPay account. This fee is TTD$5.00. Credit Card fees are 3% + TTD$5.00. To upload money from a Bank Account Transfer or WiPay Top Up Voucher is TTD$5.00.
For information on fees between merchant and personal accounts, please click here.
Do I need a website to use WiPay as a business?
You do not need a website to use WiPay. Businesses can utilize our invoicing/request payments feature. Customers can complete payments using the feature with or without a WiPay account.
Is there a WiPay app for my phone?
The WiPay app is coming soon.
WiPay Top Up Locations
List of WiPay Locations
|CITY||BUSINESS NAME||ADDRESS||CONTACT #|
|Arima||Jireh Jewelry and Creation Ltd||Store K Arima Shopping Plaza, EMR||310-4149|
|Blanchisseuse||D’ Food Calabash Grocery||No.147 La Fillette Village||467-0908|
|Chaguanas||Pinkys Selection||Ramsingh Sports World, Southern Main Road||727-6057|
|Chaguanas||VTDC Services||139 Edinburgh Southern Main Road, Chase Village||313-2036|
|Couva||Fotocraft Limited||Balmain Main Road||636-2349|
|Curepe||Tuffy’s Restaurant & Bar||165 Southern Main Road||465-5935|
|Diego Martin||NLC Tech Solutions Company Limited||Lp #130 Diego Martin main road||467-6053|
|Petit Valley||Bodega – Sips, Snax & Stuff||7 West Hills Commercial Plaza, Morne Coco Rd||231-4600|
|Piarco||Sound Solutions||#237 St. Helena Village||372-6553|
|Point Fortin||Wayne Investments||80 Point Fortin Main Road||648-6789|
|Port of Spain||Insta Mobile||#74 Frederick St||320-7490|
|Port of Spain||Kesh’s Place||#131 Duke St.||331-0596|
|Port of Spain||St. Christopher’s Service Station||#23 Wrightson Road||225-4545|
|Port of Spain||Tech Access||Booth #1 Aboutique mall Federick Street||323-6359|
|Port of Spain||Zoom Tech||Henry Street Aboutique mall||288-5712|
|Port of Spain||Media City||Charlotte Street, Bradford mall||624-3902|
|Port of Spain||ThaBoom Nails||#38 Henry Street||476-2456|
|San Fernando||Pitcher Electronics Ltd||12 Gooding Village, Cipero Street||228-9864|
|San Fernando||Tip Top Kids Clothing Company Ltd||13 Lazzari Street, Mon Repos||292-0695|
|San Juan||El Socorro Mini Plaza Ltd||Corner Mohammedville and El Socorro Road||674-5538|
|San Juan||Jovizna Tours Limited||#183 Lower El Socorro Road||638-5391|
|San Juan||Ican Stationery and Party Supplies||#27 Aranguez Main Road,||610-5555/473-0755|
|Sangre Grande||Jireh Jewelry and Creation Ltd||Grande shopping center, EMR the second kiosks on the left||310-4149|
|St James||TAV Mobile||2nd Floor, Long Circular Mall||620-6203|
|St James||Ming Golden Stars Trading||#47 Western Main Road||375-8499|
|St. Augustine||Medi-Time Pharmacy Ltd||#86 Evans Street||663-6334|
|Tobago||Bright Tech Communications – Digicel Dealership||Gulf City Mall, Lowlands||362-6677|
|Tobago||Bella Cosmetics (Key Computer Solutions Ltd)||Wilson Road, Scarborough (Next to Royal Castle)||639-1858|
|Tobago||Bella Cosmetics (Key Computer Solutions Ltd)||Milford Road, Crown Point (Next to Chef BBQ)||639-1858|
|Tunapuna||Café de Escencia||#215 Eastern Main Road, El Dorado||760-3991|
|Valencia||Winners Corner||89 Eastern Main Road (Opposite Police Station)||465-3270|
|WoodBrook||The Avenue Pharmacy||95 Ariapita Avenue||222-1343|