Frequently Asked Questions (FAQ)

Step 1: Sign up for a WiPay account using the sign up button located on our website www.wipaytoday.com (There is no sign up cost)

Step 2: Add bank account details and upload associated documents using the account portal or email the supporting documents to support@wipayfinancial.com
NOTE: Due to Central Bank regulations, only a Business bank account in such company’s name can be added to a Business WiPay account – not a Personal bank account. (Commingling of funds)

Step 3: WiPay’s Team will verify the bank account information and documents and upgrade account once requirements are met.

Step 4: WiPay will assign a unique Developer ID to the WiPay account once account has successfully been verified.

Step 5: Business then creates their own unique Business key using the Developer tab when logged into their account.

Step 6: Download Plugin off of WiPay’s website www.wipaytoday.com under Support – Developer “API documentation.”

Step 7: Business’s developer integrates payment gateway unto business’s website. Business key and Developer ID found under the Developer tab of the business’s WiPay account would be needed to activate the plugin. As an integrated solution, customers can pay with WiPay using:

  • Credit Card
  • Cash Voucher code
  • WiPay Wallet

NOTE: You will receive a confirmation notice at the end of every successful transaction! If using Sandbox mode (testing) no charges would be made.

Step 1: Sign up for a WiPay account using the sign up button located on our website www.wipaytoday.com (There is no sign up cost)

Step 2: Upload your photo and all associated documents using your account portal or email the supporting documents to support@wipayfinancial.com

NOTE: Due to Central Bank regulations, only a Business bank account in such company’s name can be added to a Merchant WiPay account –not a Personal bank account. (Commingling of funds). A Personal Account may only be used for Personal use.

Step 3: WiPay’s Team will verify your personal account information and documents and upgrade your account once requirements are met.

Step 4: You’re ready to go!

Know Your Customer (KYC) is a process by which financial entities obtain information about the identity and address of the customers. This is required under the rules and regulations of the Central Bank.

 

Depending on what you need WiPay for, we have a solution for you. Level 1 allows you to sign up with WiPay and get a feel for the application and platform. Level 2 is for personal use and requires personal documentation to be submitted. Level 3 is for merchant/business use only and must be supported by business documentation.

Click here to view the KYC Table

WiPay vouchers can be purchased at any of the BillExpress locations nationwide. To use the voucher, it will cost an additional GYD$200 (Plus billexpress$100 Charge) so be sure to purchase GYD$200 ( plus any additional charges) more than your desired amount on purchase!

The minimum value of a voucher than can be purchased is GYD$500. If your purchase a voucher for GYD$500, the additional GYD$200 will be deducted from this therefore the value you will end up with in your WiPay account will be GYD$300.

The maximum value of a voucher that can be purchased is GYD$120,000.

Payments between Merchants and customers are monitored in real time therefore transactions will appear on merchant’s transaction log in their WiPay account immediately after a successful transaction has been made.

Transfers between merchants’ WiPay account and bank account takes to 3-5 working days before it appears in Merchant’s bank account

Using the “Withdraw Money” tab on one’s WiPay Merchant Account money can be transferred from a WiPay Account to the pre-approved Business Bank account that has been attached to the profile.

Currently, the withdrawal feature is available to transfer money to bank accounts ONLY. Funds that reside in an Individual’s WiPay Account can only be used to make purchases wherever WiPay is accepted.

No. WiPay is a platform that accepts existing credit cards.

For information on fees between merchant and personal accounts, please click here.

There is no cost to move money from WiPay Account to WiPay Account, rather there is only a fee to upload money onto your WiPay account. This fee is GYD$200. Credit Card fees are 3% + GYD$200. To upload money from a Bank Account Transfer or Cash Voucher is a flat fee of GYD$200.

You do not need a website to use WiPay. Businesses can utilize our invoicing/request payments feature. Customers can complete payments using the feature with or without a WiPay account.

The WiPay app is coming soon.